Improving transparency of safety and quality of services Organizations funded by service agreements offer a wide range of health and human care services. Some of these services help clients who are particularly vulnerable, including children in extra-sexual care and clients experiencing homelessness and domestic violence. Figure E6 Question 6: Do you have the human resources to meet the management and compliance requirements of service agreements? In the 12 selected service contracts, we found only two examples of performance indicators that clearly focus on the quality of service: some of the services covered by this register include: Note: The amounts include both standard contracts and short-term service contracts. Source: VAGO based on DHS data. We performed the same analysis for new roles within the new Performance and System Support Units agency in each DHHS domain, including service contract consultant roles and other new roles related to managing service agreements. We found that these standards are consistent with the results of the DHHS service system. Therefore, the requirements of the service agreement for accreditation in accordance with DHHS service standards contribute to ensuring that the service delivery is consistent with DHHS` strategic plan and DHHS`s results framework. The current service contract covers the period from 1 July 2019 to 30 June 2022. All changes made to the service contract during this period are recorded in an act of amendment. SAMS2 feature that allows service contract consultants to record real-time data on business performance and track problem resolution.
“The focus is on throughput numbers by goal, but little focus on quality of service or differentiation of programs that contain the riskiest situations.” DHHS annually updates its funding policies and policies containing information on the management and management of service contracts. Descriptions of funded activities are linked to the service contract and contain further information about an organisation`s service provision, regulatory and compliance obligations. The guidelines also contain service standards and directives (SSGs) and applicable guidelines. It is encouraging to see that dhHS is already working to address these issues and significantly reform its service contract management function. Performance indicators are also strongly production-oriented and do not focus on service quality, nor are they clearly linked to the service system outcomes desired by DHHS. The activity descriptions in Volume 3 (Human Services) and Annex 4.1 of Volume 2 (Health) of the Guidelines and Funding Guidelines contain performance indicators for each service activity. All performance indicators in the activity descriptions are mandatory. The performance indicators set out in Annex 4.1 are mandatory or non-mandatory, leading to inconsistencies in performance monitoring.